La Verne Power Equipment 

Job Title: Customer Service Associate - La Verne Location

Type: Full Time

Job Description:

• Performs customer service and stocking duties related to the receiving, sale, and delivery of outdoor power equipment, parts and accessories

• Responsible for selling, receiving, and occasionally pick up and delivery of parts & equipment

• Performs in-store service, overall organizational promotion, and stocking duties.

• Creates work orders for repairs/machine down and stock ordered parts in assigned locations in a timely manner.

• Verifies receipt of shipments of parts and equipment inventory and assists with placing stock orders in their proper inventory locations

• Assists in keeping parts department clean and orderly

• Supply service technicians with parts as required

• Promotes and sells products and/or services to meet customer needs

• Assist with preparing and maintaining merchandise displays

• Ability to work varying schedules/ shifts as assigned

• Performs other general duties as assigned

Requirements:

• Basic data entry/keyboarding skills. (Min. 40 words per minute)

• Ability to work in a team environment

• Ability to lift items weighing upward of 75 lbs.

• High School diploma or equivalent experience

• Minimum of 5 years of customer service experience

• Minimum of 5 years of retail experience

• Highly preferred Outdoor Power Equipment work experience

• Basic parts and machinery knowledge (Preferred)

• Ability to use Parts Catalog computer application (Prefered)

• Background check upon hiring

Salary: $40,000-$50,000/year depending on experience

*Benefits:

Job Title: Assistant General Manager

Store Manager - La Verne Store

Position Type: Full Time

Benefits:

•  Paid Vacation

•  Employee Discount

•  401K

•  Annual Bonus Program that is both challenging and achievable

•  Opportunities for career advancement

•  We are growing, and want you to grow with

Job Description:

•  Manages parts and service operations to ensure internal and external customer satisfaction, grow revenues, and control expenses.

•  Manage service and parts departments to ensure internal and external customer satisfaction as well as outstanding procedure audits.

•  Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

• Provide robust customer care in order to develop and maintain satisfied internal and external customers.

•  Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

•  Demonstrate leadership and professionalism in sharing best practices and implementing common processes in each department.

• Promote a positive image in the community and ensure business relationships with all stakeholders are not compromised.

• Provide leadership and professionalism in the area of interdepartmental communication.

• Maintain accounts receivable within company expectations.

• Maintain safety standards, clean work environment and proper image.

• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

• Review inventory and sales records to prepare reports for management and budget departments. Examine products purchased for resale or received for storage to assess the condition of each product or item.

Requirements:

• 5+ years of experience in the outdoor power equipment industry or in a similar field. 

• PEOPLE FOCUSED and able to effectively manage people 

• COMMUNICATOR, must communicate well and clearly with employees, coworkers, and customers. PROBLEM SOLVER, must be able to analyze, find root cause and implement effective solutions.

• ANALYTICAL, will need to develop, analyze, and interpret reports.

• CUSTOMER AND PERSONAL SERVICE, Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• SPEAK SPANISH AND ENGLISH (preferred) 

• Background check upon hiring