1. 모집분야 / 사무직 - Quality (Customer Support) Engineering / Carlsbad, CA 2. 모집인원 및 모집마감일 : 0명 / 채용시 까지 3. Requirements - 0~3 years of experience in the electronics or related industry - Bachelor’s degree (EE/Mechanical preferred) - Bilingual (English/Korean) preferred - Travel required : Yes - 미국 내 취업에 결격사유가 없는 분 (비자/영주권 스폰서쉽 불가) 4. 근무 조건 및 Benefit - Full time - Medical, Vision, Dental 보험 - 401K Plan 및 유급휴가 5. Responsibility Customer Support - Serve as the main contact point for customers to discuss all process, field return and repair issues, including quality, material, and logistic issues - Provide onsite support to validate quality issues and determine responsibility for defects - Regularly communicate with customers and HQ to provide corrective actions for customer complaints related to quality - Participate in periodic quality meetings (MQR/QBR) with customers to discuss quality trends - Train/educate 3rd party vendors to arrange OBA (Open Box Audit) or rework for defect prevention in the customer process Product Qualification - Coordinate with customers to verify conformance to the design requirements based on supplied product specifications - Present and report critical issues to ensure customer specifications are met according to production timelines - Manage product development cycle: project kickoff, requirements definition, development, test and integration, manufacture, certification, first product delivery for the launch customer Product Quality Management - Manage and analyze quality data/issues to determine failure trends and abnormalities - Work with customers to collect Failure Analysis Panels by analyzing failure data to see which models have a high incident rate - Manage RMA related service issues with customers and set up RMA processes where needed - Assist customers with new product launch, which may involve interfacing with customers on issues relating to the process - Perform quality process audits as well as follow-up audits to ensure that factory/service centers meet and keep LG Display’s quality expectations CS Process Set Up - Develop set-up and planning of service process and failure goods return process - Educate team members and 3rd party vendors to enhance problem solving ability, panel technology and statistical knowledge
구인정보
회원정보
닉네임
트위터 
페이스북 
LA) 디지털 기기 사용성 평가 조사 (UX 연구) 현장 보조 모집 Ip
lxhausys
