1. 모집분야 / 사무직 - Quality (Customer Support) Engineering / Carlsbad, CA 2. 모집인원 및 모집마감일 : 0명 / 채용시 까지 3. Requirements - 0~3 years of experience in the electronics or related industry - Bachelor’s degree (EE/Mechanical preferred) - Bilingual (English/Korean) preferred - Travel required : Yes - 미국 내 취업에 결격사유가 없는 분 (비자/영주권 스폰서쉽 불가) 4. 근무 조건 및 Benefit - Full time - Medical, Vision, Dental 보험 - 401K Plan 및 유급휴가 5. Responsibility Customer Support - Serve as the main contact point for customers to discuss all process, field return and repair issues, including quality, material, and logistic issues - Provide onsite support to validate quality issues and determine responsibility for defects - Regularly communicate with customers and HQ to provide corrective actions for customer complaints related to quality - Participate in periodic quality meetings (MQR/QBR) with customers to discuss quality trends - Train/educate 3rd party vendors to arrange OBA (Open Box Audit) or rework for defect prevention in the customer process Product Qualification - Coordinate with customers to verify conformance to the design requirements based on supplied product specifications - Present and report critical issues to ensure customer specifications are met according to production timelines - Manage product development cycle: project kickoff, requirements definition, development, test and integration, manufacture, certification, first product delivery for the launch customer Product Quality Management - Manage and analyze quality data/issues to determine failure trends and abnormalities - Work with customers to collect Failure Analysis Panels by analyzing failure data to see which models have a high incident rate - Manage RMA related service issues with customers and set up RMA processes where needed - Assist customers with new product launch, which may involve interfacing with customers on issues relating to the process - Perform quality process audits as well as follow-up audits to ensure that factory/service centers meet and keep LG Display’s quality expectations CS Process Set Up - Develop set-up and planning of service process and failure goods return process - Educate team members and 3rd party vendors to enhance problem solving ability, panel technology and statistical knowledge
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